Resolving Client Complaints

Terms of Referral to the Management Company

This information is established in accordance with the provisions of the General Regulation of the Autorité des Marchés Financiers (AMF) and AMF instruction no. 2012-07.

It is intended to inform unitholders (hereinafter the “Client(s)”) of ADMIO Asset Management about the procedure for handling complaints.

Only statements expressing a Client’s dissatisfaction with ADMIO Asset Management are concerned, to the exclusion of requests for information, opinions, clarifications, services, or benefits.

Person responsible for handling complaints within ADMIO Asset Management: RCCI

Any Client wishing to submit a complaint to ADMIO Asset Management is invited to send a letter to the following address:

ADMIO Asset Management
Compliance and Internal Control Officer
51, rue Decamps
75116 Paris

A complaint can also be sent to ADMIO Asset Management:

• By phone: +33 (0)1 42 15 24 15
• By email: info@admio-am.capital

To ensure that the complaint is properly received, we recommend that the Client request an acknowledgment of receipt.

Processing Time

ADMIO Asset Management undertakes to send the Client an acknowledgment of receipt within 10 days from the date of receipt of the complaint. From the date of this acknowledgment, the request will be processed within a maximum period of 2 months, except in the event of duly justified special circumstances.

Appeal Options

If you are not satisfied with the outcome of your complaint, you may refer the matter to:

• The independent mediator of the AMF for investment and asset management services:

Autorité des Marchés Financiers
Mrs. Marielle Cohen-Branche
AMF Mediator
17 Place de la Bourse
75082 Paris Cedex 02
The mediation request form and the mediation charter are available at: https://www.amf-france.org/fr/le-mediateur

• Other EEA member countries, Switzerland, and the United Kingdom:
  For services provided in other European Union countries, Switzerland, and the United Kingdom, ADMIO Asset Management informs Clients of the possibility of referring to the independent mediator of the Competent National Authority, the list of which is maintained by the European Commission: FIN-NET members.

ADMIO Asset Management informs Clients of its complaints handling policy, in reception areas where applicable, or on a website.

This policy includes:

• Procedures for referring a complaint to ADMIO Asset Management, including the contact details of the person responsible for handling complaints;
• Contact details of the competent mediator(s);
• Expected complaints processing times;
• The existence of mediation charters and protocols.

ADMIO Asset Management has appointed the Secretary General as responsible for processing customer complaints.